Community Perspectives: What Makes a Great CDMO Partner

Community Survey Results

We surveyed 250+ pharmaceutical professionals about their CDMO experiences.

Top-Rated Qualities

1. Communication (92%)

• Proactive updates
• Responsive to inquiries
• Transparent about issues

2. Technical Expertise (88%)

• Deep process knowledge
• Problem-solving ability
• Innovation mindset

3. Reliability (85%)

• Consistent quality
• On-time delivery
• Commitment to agreements

4. Flexibility (78%)

• Adapts to changes
• Accommodates urgent needs
• Creative solutions

Common Frustrations

• Poor communication
• Unexpected delays
• Hidden costs
• Staff turnover

Community Advice

"Choose partners who see your success as their success."

"Invest time in building relationships, not just contracts."

"Technical capability matters, but culture fit matters more."